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Bleutooth headphone

jwhbos

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I tried to connect a bleutooth headphone Novero Tourt with my i-phone 6. The headphone is in search mode, and my i-phone in bleutooth mode, find the Novero. Everytime I tried to connect the announcment appears "the connection failed" and the message "turn the headphone and try again". The headphone is on and he gave still that message. What do I wrong?
 
Welcome to iPhoneForums!

Make sure your iPhone is up to date. The latest iOS version is 10.3.3.

Turn off both devices, then turn them on again and try connecting once more.

If the headphone has been connected before, unpair it and pair it again.

Hope that helps.
 
Or un pair any other Bluetooth devices listed on the phone that are not being used. This's help find the new headphones as well. But do what J.A. stated first for sure!!! Good day.
 
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