Apple Watch screen customization not working correctly

Discussion in 'Apple Watch Talk' started by 933, Oct 28, 2018.

  1. 933

    933 Well-Known Member

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    Hello All. I have the series 3 Apple Watch and after performing the update to iOS 5, I am unable to force touch screen to customize my screen. I am now forced to open my Watch app on my phone and perform customization to screens. Anyone else having this issue?? And yes I am very careful with my watch and always keep it protected either with a Spigen tough armor case or I also have a rhino runner band. Thx for any and all responses.
     
  2. scifan57

    scifan57 Super Moderator Staff Member

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    Does Force Touch still work for other things?
     
  3. 933

    933 Well-Known Member

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    Yes it does. Can press on screen for other things but it will not go into customization. Weird I suppose. And with no insurance like a phone it kinda sucks!!
     
  4. scifan57

    scifan57 Super Moderator Staff Member

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    The latest release of watchOS is watchOS 5.0.1, released on September 27th. Is that what you have on your watch? Do you use a screen protector? If so, remove it and any case or bumper and try using Force Touch then.
     
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  5. 933

    933 Well-Known Member

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    Yes sir I have the latest update, being 5.01. I will have to try without use of screen protectors when I get the new batch I ordered. Hopefully this will resolve the issue! Thx for all the help and have a great day.
     
  6. scifan57

    scifan57 Super Moderator Staff Member

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    There is also the chance of the problem being a bug in watchOS or a fault in your Apple Watch. If you live close enough to an Apple Store you could make a genius bar appointment to have the watch checked out.
     
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  7. 933

    933 Well-Known Member

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    Yeah I’ll have to travel over an hour to the greater Orlando, FL area I believe as we don’t have an Apple store in our mall in Daytona Beach. Like I said, the screen works well for all other complications, just not for customization. I am hoping it’s a bug in watch OS. Fingers crossed. Or maybe it’s a sign to upgrade to the series 4 44mm LOL!! I can dream at least!! Thx again for all the help and responses. Have a great day.
     
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  8. scifan57

    scifan57 Super Moderator Staff Member

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    Here's something you could try. Unpair then re-pair your Apple Watch, setting it up from the backup that was made when the watch was unpaired.
     
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  9. 933

    933 Well-Known Member

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    Will do!! Again I thank you for all the help. Will update when I perform.
     
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  10. 933

    933 Well-Known Member

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    Ok I’ve now tried unpairing and repairing my Apple Watch without any success at resolving the force touch issue to get to screen customization. All else works on watch without issue. I am running latest version of watch OS, which I believe is 5.01. Next is to try to get to an Apple store which may take me a while as it’s a trip to go there. At any rate I want to thank SciFan for all the help. And to all have a great evening
     
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  11. scifan57

    scifan57 Super Moderator Staff Member

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    You’re welcome. I hope the Apple Store can do something. watchOS 5.1 was released today. Trying the update would be your last chance to do something to correct the problem before a visit to the Apple Store.
     
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  12. 933

    933 Well-Known Member

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    Thx much, I am working on updates now. Fingers crossed it’s the issue! If not I’ll be sending watch in for warranty most likely as it’s not a year old yet. Hopefully the update will resolve my issue. Have a great day and will update my progress and hopefully a resolved issue!!
     
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  13. 933

    933 Well-Known Member

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    I may try to unpair my watch again and restore it to an older version of watch OS from backup. Will update with results. Fingers crossed!!
     
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  14. scifan57

    scifan57 Super Moderator Staff Member

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    You can’t diwngrade the version of watchOS on any Apple Watch as there is no equivalent of recovery mode. Only Apple can downgrade an Apple Watch to a previous but still signed version of watchOS.
     
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  15. 933

    933 Well-Known Member

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    When I unpaired my watch and went to pair it up again it showed an older version of iOS from previous backup that I could have used. iOS 4.2 something. I chose the newer iOS version. Looking back I should have tried to at least see if it would have let me pair watch with the older iOS.
     

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