Apple Offers Apology and Battery Replacements for $29

Discussion in 'Apple & iPhone News' started by Maura, Dec 29, 2017.

  1. Maura

    Maura iPhoneForums.Net News Team Staff Member

    Joined:
    Jun 18, 2010
    Messages:
    4,891
    Likes Received:
    1,048
    Trophy Points:
    113
    Apple issues apology for slowed down battery issue.JPG

    AppleInsider reports today that Apple has responded to the controversy about its slowing down of older iPhones in order to head off performance problems by apologising and also offering out-of-warranty battery replacements for just $29. The company will also issue a software update in the new year to offer more information about a device’s battery health.

    The $29 battery replacement offer, which represents a saving of $50 from the usual $79 fee, is offered to anyone with an iPhone 6 or later with a battery that needs replacing. The offer will begin to roll out in late January 2018, and should be fully available worldwide by December 2018.

    Here’s the apology that Apple published on its official website:

    “We know that some of you feel Apple has let you down. We apologize. There’s been a lot of misunderstanding about this issue, so we would like to clarify and let you know about some changes we’re making…Our goal has always been to create products that our customers love, and making iPhones last as long as possible is an important part of that.”

    The lengthy open letter also explains exactly “how batteries age,” and how to prevent “unexpected shutdowns.”

    Source: Apple apologizes for iPhone slowdown controversy, will reduce out-of-warranty battery replacement to $29
     
    • Like Like x 3
  2. scifan57

    scifan57 Super Moderator Staff Member

    Joined:
    Sep 24, 2012
    Messages:
    19,447
    Likes Received:
    16,851
    Trophy Points:
    113
    Location:
    Regina, Canada
    Of course the conspiracy theorists that are busy suing Apple will only see this as more proof that Apple is still trying to hide an organized program of planned obsolesccnce. Conspiracy theorists, by the very nature of their beliefs, will not accept anything that disproves their conspiracy theory.
     
    • Like Like x 2
    • Agree Agree x 1
  3. scrane

    scrane New Member

    Joined:
    Dec 20, 2011
    Messages:
    12
    Likes Received:
    2
    Trophy Points:
    3
    Conspiracy theorists or not, we are happy that Apple will now offer battery replacement at a fair cost.
     
    • Agree Agree x 1
  4. pinco000

    pinco000 New Member

    Joined:
    Nov 17, 2011
    Messages:
    25
    Likes Received:
    9
    Trophy Points:
    3
    Im done with apple after 6 years or so. Got a pixel 2 xl and Im over the moon. Good bye Apple for betrayal
     
  5. zstairlessone

    zstairlessone Well-Known Member

    Joined:
    Feb 12, 2012
    Messages:
    2,341
    Likes Received:
    3,753
    Trophy Points:
    113
    Well, sad to see, but hope you enjoy your new phone. How does it compare to your last iPhone?
     
    • Like Like x 1
  6. pinco000

    pinco000 New Member

    Joined:
    Nov 17, 2011
    Messages:
    25
    Likes Received:
    9
    Trophy Points:
    3
    I must admit that when I phoned up yesterday apple support to permanently delete my apple ID, I was a bit emotional. After all those Iphones I had... IOS 11 however destroyed my battery life and the throtling put a final nail into the coffin.
    I couldnt use my phone as before the update. So had to look for a new phone. £1000 price tag was never an option..
    So went to google and so far everything good. I had to learn how to master Oreo but it didnt take long.
    As for my picel 2 xl...
    I really like the oled displey sharpness, battery lasts for two days, it is very fast ( 4GB RAM ) and the control center is on another level compared to ios!! The CS was one of the points that made me to decide. You turn off ( not just disconnect) from wifi,BT and very importsntly you can turn on and off location services by one click! You can utilize so much in the phone. Shape of icons, their size, fonts, you can have icons wherever you want, they are not alligned one after the other( handy if want to see your wallpaper) & so much more
    The rapid battery charge is brilliant.
    Oh, and the camera? The best of all phones on the market.
    You can record in 4k 60 fps..the way you take panoramatic pictures is sensational!
    Also I really like that Im not forced to have face recognition, the phone does not create albums that I dont want. No places, faces, location etc....Just albums you want and the folder names you choose.
    I really like I dont need to use itunes or so...just plug in the superfast usb C and copy from folder to folder.
    To end this...you get lots lots of freedom for much less money.
    PS: now when I was reading that apple intensionally slowed down phones WITHOUT GIVING their loyal customers CHOICE made me very angry at first, but hey ho, Im happy now without them
     
  7. Bill_Armstrong

    Bill_Armstrong New Member

    Joined:
    Mar 4, 2017
    Messages:
    2
    Likes Received:
    1
    Trophy Points:
    3
    Does anyone know if a similar offer is being made for iPad owners that were impacted by iOS 11?
     
  8. J. A.

    J. A. Super Moderator Staff Member

    Joined:
    Oct 26, 2014
    Messages:
    16,205
    Likes Received:
    21,219
    Trophy Points:
    113
    Location:
    Apetlon, Austria
    No. This power management rolled out to iPhone 6 and newer, not to the iPad. So if your battery is affected, it’s not because of Apple’s influence.
     
    • Agree Agree x 2
  9. carolineM

    carolineM Well-Known Member

    Joined:
    Sep 20, 2015
    Messages:
    1,021
    Likes Received:
    934
    Trophy Points:
    113
    IPads have not been affected in the same way. They have much bigger batteries anyway.
     
    • Like Like x 2
  10. Bill_Armstrong

    Bill_Armstrong New Member

    Joined:
    Mar 4, 2017
    Messages:
    2
    Likes Received:
    1
    Trophy Points:
    3
    Ok thanks. I didn’t note any impacts to my iPhone 7 with iOS 11 but did with my iPad. Appreciate the quick response.
     
    • Like Like x 1
  11. zstairlessone

    zstairlessone Well-Known Member

    Joined:
    Feb 12, 2012
    Messages:
    2,341
    Likes Received:
    3,753
    Trophy Points:
    113
    Which iPad do you have? The older it is the more it will be affected by newer technology in iOS. Check what is using most of your battery and you can do things like stopping background updating, shutting off location services etc.

    Go to settings, battery and you should see the list populate for previous... hey, my iPad on 11.2.1 isn't showing... oh it's ok, I'm at a full charge


    Well lookie here, at 82% my X doesn't show the apps using the battery either. Has something changed?
     
    • Like Like x 2
  12. J. A.

    J. A. Super Moderator Staff Member

    Joined:
    Oct 26, 2014
    Messages:
    16,205
    Likes Received:
    21,219
    Trophy Points:
    113
    Location:
    Apetlon, Austria
    Mine’s at 83 %, and shows those apps.
     
    • Like Like x 1
  13. Col.bris

    Col.bris Administrator Staff Member

    Joined:
    Jun 15, 2010
    Messages:
    1,483
    Likes Received:
    453
    Trophy Points:
    83
    Location:
    Brisbane, Australia
    That’s fine not sure why you come to our forum if you have not owned an iPhone for 6 years. Like cars you have a choice you made yours we made ours.
     
  14. pinco000

    pinco000 New Member

    Joined:
    Nov 17, 2011
    Messages:
    25
    Likes Received:
    9
    Trophy Points:
    3
    I think you misunderstood my message. For 6 years continously I owned an iphone. Iphone 3g,4,5,6... tyerefore im on this forum m8
     
  15. brixtonboy

    brixtonboy Well-Known Member

    Joined:
    Oct 29, 2015
    Messages:
    2,289
    Likes Received:
    2,083
    Trophy Points:
    113
    A couple of questions. This Apple battery deal is probably World wide yes.
    Does one have to make an appointment?
    Or is it while you wait? I need to drive close by in a few months and am curious. Thanks team
     

Share This Page