4S and Mophie Juice Box Air--"Charging Not Supported by This Accessory?"!!

Discussion in 'iPhone General Discussion' started by Pseudo-Fed, Oct 14, 2011.

  1. Pseudo-Fed
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    Pseudo-Fed New Member

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    Got my 4S this morning and bought a Mophie Juice Pack air. It came 3/4 charged and began to charge the phone. But when I plugged it in using the micro USB, I got the error that charging is not supported with the accessory and the iPhone does not show to be charging, though the Mophie is. Any ideas how to make it work as advertised? Thanks.
    Last edited: Oct 14, 2011
  2. D8_Jacob
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    D8_Jacob New Member

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    U'd better change one...Thousands of chargers work good out there.
  3. case415
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    case415 New Member

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    I don't know the information about iPhone 4S charger, however, there are many newest design iPhone 4 cases which are compatialbed with iPhone 4S now.
  4. Pseudo-Fed
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    Pseudo-Fed New Member

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    Thanks. Have decided though I want to try an extended battery case.
  5. avataraustin
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    avataraustin New Member

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    Yeah I am having the same issue. The guy at the Apple store said the mophie juice pack would work fine with iPhone 4s. I put the phone in the case and go to plug it in to charge and it says on the phone that charging is not supported. The website of the juice pack says that it should allow for charging without removing it from the case, so I am not sure what the problem is. I may return it and wait from something that says compatible with 4s on the box.
  6. Pseudo-Fed
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    Pseudo-Fed New Member

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    Mine actually worked the second time I tried it after charging the iPhone by itself up to above 20 or 30%. Then I charged them together. It has worked well today. Ran the phone down to 20% ( too quickly I might add) I turned on the morphie air and it charges up to 85% or so. Not quite double as one review said but substantially more. Will keep it and try it since I have 30 days.
  7. mercadal
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    mercadal New Member

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    Hi Pseudo-Fed,


    My name is Charles Mercadal; I am mophie's technical support manager.

    It sounds like, other than the error you saw early on, that things have been working mostly as expected for you. If you do notice any peculiar issues, though, please let me know!

    I'm glad to hear that you're trying out our product for your battery needs -- we think it is pretty wonderful!
  8. avataraustin
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    avataraustin New Member

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    I tried mine again as well and for some reason it works quite well now. I am not sure what I did differently but it charges the phone when the pack is off and plugged in and the mophie will charge up the depleted phone when I turn it on. So hopefully day 1 was just a fluke and it will keep working from now on. I hope that it does because it seems like a really nice design.
  9. 5er driver
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    5er driver Member

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    Charles,

    I have a Mophie Juice Pack Plus that was working fine on my iPhone 4 before I updated the OS to iOS5. After the update, I constantly get this:

    [​IMG]

    Sent from my iPhone 4 using iPF.net
    Last edited: Oct 18, 2011
  10. mercadal
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    mercadal New Member

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    I think we can likely fix that error with a replacement juice pack plus -- assuming there isn't some unidentifiable quirk with how your phone completed the iOS 5 update.Fill out the technical support form at EDITED and one of our team will get you taken care of.
    Last edited by a moderator: Apr 23, 2014
  11. Priest
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    Priest New Member

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    Awesome, I love seeing companies stepping up like this! I've been considering the Morphie Juice Pack Air but have been undecided. Seeing the replies by Charles has convinced me to give Morphie a try. Much thanks!
  12. 5er driver
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    5er driver Member

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    Thank You Sir!
    I will, but I feel the issue is with iOS5 and not the Juice Pack. :)

    Sent from my iPhone 4 using iPF.net
  13. crowd pleaser
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    Charles,
    I too applaud you coming to support you product at the sharp end.

    I don't have the morph pack, but is the standard iphone4 charger (small one) capable of charging both simultaneously when both are flat?

    I read a response above as the poster had to 1st charge his pack and that then charged the phone.

    so i assume the pack being partially discharged, but (not at the same time having to charge the phone) was able to re-charge successfully from the limited current available?
  14. mercadal
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    mercadal New Member

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    Hi crowd pleaser, The regular iPhone wall adapter will charge both the case and the phone simultaneously -- that is to say, you shouldn't have to charge them separately. If both are empty, our smart charging circuitry prioritizes charging the phone until full (though still providing a small amount of charge to the juice pack), then it will complete charging the juice pack.
  15. crowd pleaser
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    Thanks for the clarification Charles, your showing Apple how to back up their products properly ;).
  16. sourdoughjosh
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    sourdoughjosh New Member

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    In my case the issue is specific and repeatable:

    iPhone 4 (with iOS5) works fine in the juicepack air, regardless of setup.

    iPhone 4S works fine *when the switch is set to the off (red) position.* That is, if the Juice Pack is *not* charging the iPhone when you plug it into the wall, it will begin charging the iPhone just fine.

    However, if the switch is set to the on (green) position, and the pack is charging the iPhone 4S prior to plugging it in, the iPhone will display the error message discussed in this thread.

    I do not have another iPhone 4S to test, unfortunately. I would be curious if others here could test theirs in both switch positions and see if it's repeatable.

    EDIT: This behavior is specific to using a USB power supply, and does not occur when connecting the cable directly to a computer USB port. Have tested with a variety of USB power bricks (both Apple and 3rd party) with same results.

    Thanks,
    Josh
    Last edited: Oct 21, 2011
  17. mercadal
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    mercadal New Member

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    This is an interesting scenario you've presented here -- especially that you see this only when using the Apple or third party power supplies, and not by way of a computer USB port.

    If you'd like us to look into it more, PM me and let me know and I'll get you set up with a replacement by way of our warranty process. It might be worthwhile for our QC to take a look at at this unit to see if there's something we can determine is slightly out of spec on our end.

    The error message doesn't indicate any harm to the phone, but rather that -- in this case, at least -- it is not likely receiving enough juice. The circumstances you said you see the error within are definitely ones in which we expect our product to work (I've charged mine on green all the time using an Apple wall adaptor).


    Thanks,

    Charles

  18. sourdoughjosh
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    sourdoughjosh New Member

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    Thanks Charles. YGM. I tried to send a support request directly via the Mophie website, but the tech seems to have decided not to thoroughly read my message and instead "solved" the case by blaming my power adapter. It would be nice if more of the support staff at Mophie would take the time to fully inquire about a situation the way you have here instead of just writing people off so quickly.
  19. case415
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    case415 New Member

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    Who can give me more advise of the features of iPhone 4s? This time I decide to be a fashion girl which must own a piece of apple product. Now iPhone 4S is the latest and newest device online.
  20. Longtimeuser
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    Longtimeuser New Member

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    I'm having these same issues, as is my husband. We both have an iPhone 4 with a Mophie air pack. My husband's
    mophie has stopped working, so I gave him mine and have ordered a new one as a replacement since it was 3 months over the warranty. I'm using his old one just as a protective covering, & started getting this message when I plug it in to charge (which still works) & he is getting the same message on his in my old mophie. Here's the thing though... I'm running the 5.1 os, but he is still using the 4 whatever before it switched to 5 & up... Any ideas on why this might be...?

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