My nephew needs a new iPhone, his 4 is about dead. He's 24 and living in Australia for the year but is back for the holidays and wants to upgrade to the 5.
I'm the tech guru in the family so do the research and - Yes, the 5 is unlocked and only needs an Australia nano-simm, so off to the Verizon store we go as they offer 25% off on accessories with a new device.
The sales folks at 2 stores (real Verizon stores, not just dealers) insist that the 5 is not un-locked, cannot be unlocked and it would violate the contract. The shift managers at both stores confirm.
So we call tech support. They are very helpful and confirm that the 5 is unlocked and only needs local activation and a nano simm when in country. VZW Global support confrims this as well and texts me this as well as a phone number to call, but essentially tells me "You really don't need to try to educate the sales folks", just call us back if there's a problem. Gives name and number and is generally very helpful, which I have always found to be the case with VZW. Nephew buys the phone at the store, mentions nothing to the store staff.
The store folks are just plain dumb as sin.