Got our iPhones last week, and this week the nice lady from Verizon called to ask if we understood our new plan. When I assured her I did, but complained that it was necessary to go through an extensive chat session to have Verizon's nearly incomprehensible web site explained, she revealed that there is a special senior rate that "isn't advertised on our web site." The reason for this, I was told, is because it's a "loyalty" deal, too (you have to be a Verizon customer for a certain period to qualify, in addition to being ≥65 years old. She stated that this plan would drop our rate by $25 a month and cut our minutes in half (whch wouldn't really be a big deal), but we would have to go into our local Verizon store to have our ages verified.
So- we go in yesterday, and are told by the people in the store that indeed there is a senior plan, but it would only reduce our rates by $10 / month. I stated that we weren't interested for such marginal savings, and walked out.
This merely reinforces what I (and evidently others, by reading the forums) have experienced attempting to get a straight story out of cell phone companies. The only thing I can conclude is that their own employees don't really understand their plans / pricing, let alone the poor customers.