New Genius bar on-line feature now in the Apple store

[dgstorm]

Having troubles with your Apple gadgets? Well since this morning getting help with everything you need is just one click away. Cupertino just updated its official site with a brand new helpful feature that brings the good old Genius bar into the on-line world.

The new feature enables users to conduct one-on-one chats with Apple specialist personal without having to go all the way to their nearest Apple store. Users might ask for help if they are undecided concerning which product to buy or they just have a tough time setting up the product they just purchased. Apple stated:

"In addition to customers already being able to chat, request a call with a specialist and experience a guided tour of the store, now customers can schedule an online session to set up their iPhone or iPad device. When you have a new product, Specialists are on hand to help you get set up, configure your email, stay in sync with iCloud and more."

For now the feature has been made available in just a few selected countries which includes the UK, Germany, Spain and Brazil and is aimed at customers looking to acquire or who just acquired an iPhone or iPad. Strangely enough the service hasn’t made to the U.S. just yet. In order to ask their questions, customers only have to click the “Ask Now” button that pops up on the top of the page every time one is shopping for an iOS device.

By Radu

Source: Apple Store has Online Geniuses to Offer Support and Apple Online Store Specialist - Apple Store (UK)

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[GoPackGo]

It's about time! Though, my Apple store is like 5 minutes away. I'm one of the lucky ones.

[ardchoille]

It's about time! Though, my Apple store is like 5 minutes away. I'm one of the lucky ones.

Yes, you are a lucky one.. my Apple store is a little over an hour away. This online genius bar was a great idea.

[Poisonivy]

I really hope it lives up to its name though,my experiences with the "genius's" in store and on the phone have left a lot to be desired,i have had more help on here.

[ardchoille]

I really hope it lives up to its name though,my experiences with the "genius's" in store and on the phone have left a lot to be desired,i have had more help on here.

Well, that's to be expected. The folks in the genius bar use Apple products. Whereas much of the iCommunity here tinker/theme/jailbreak/etc. so they end up learning more about the device and software than you would expect from people who support stock devices.

[Poisonivy]

Well, that's to be expected. The folks in the genius bar use Apple products. Whereas much of the iCommunity here tinker/theme/jailbreak/etc. so they end up learning more about the device and software than you would expect from people who support stock devices.

You would think though that when they give people the title of Genius that they would have some answers to your questions wouldnt you! What i did end up with was a bigger phone bill as they take forever to answer,hopefully though this will help some people.

[ardchoille]

You would think though that when they give people the title of Genius that they would have some answers to your questions wouldnt you!

Yes, that's a very good point!

I propose giving some of the members here a Genius badge

[Poisonivy]

Yes, that's a very good point!

I propose giving some of the members here a Genius badge

Youre right there,we have some very knowledgeable members here and at ipad forum,yes wouldnt that be great to acknowledge them.