New IP4 - loosing "Safari, Camera & FaceTime" buttons after adding exchange Email

[DavesIP4]

I just got my IP4 and out of the box, the safari and camera buttons/apps are on the home screen and Facetime is available. However after I set up my exchange email, these three functions are gone.

- I've reset to original settings - no change
- I've restored the IP4 - and the options return, but after setting up exchange email they disappear.

I've tried to download some camera app's to use the camera, but they don't work either.

If i go to Settings-> General-> Restrictions.. I can see that Safari, Camera and FaceTime are 'OFF'. But if i enable restrictions, these three are greyed out and i can't change them from OFF.

Apple support so far has just had me RESTORE. Any help someone can offer would be appreciated.

Version 4.2.1
Firmware 03.10.01

Thanks
Dave

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[craigfoot]

Can you post a screen shot of before and after to show the problem?

Also you should double check the Version of iOS, you have mentioned 4.3.2 but I don't think that is correct.

The latest version is 4.2.1 unless you are running the new beta, which should make you a developer.

[DavesIP4]

Can you post a screen shot of before and after to show the problem?

Also you should double check the Version of iOS, you have mentioned 4.3.2 but I don't think that is correct.

The latest version is 4.2.1 unless you are running the new beta, which should make you a developer.

Sorry, was off on my keyboard... Yes, 4.2.1 is the iOS version..

I'd rather not have to restore again if I can fix without doing so. But I'll try and load some After photo's.

[DavesIP4]

Bump to get to 3 posts and be able to post photos....

[DavesIP4]

Here are the "AFTER" photo's

Pretty basic - Here you can see that Safari and Camera are not shown:


Under Restrictions, the Camera, Safari and FaceTime are greyed out. I can't select them to turn them on.



Before I set up exchange mail, these are all working fine...

[iGaz]

Perhaps it's just me but I can't see any photos.

Have you tried adding a different email account to see if that produces the same results...?

[DavesIP4]

I don't have a different account to add at this time. But if I delete the accout set up, then FaceTime, Cameral and Safari are all back and active. Once i set up the email, they're gone again.

[EWyatt]

I just got my IP4 and out of the box,

You definitely have a problem, but it shouldn't be there. I used Exchange for setting up my mail and all is perfect.

Silly me, but if you just got the phone why not just take it back and get another -- due to faulty..whatever. And if you do, set up your accounts at the store if possible. If it's an AT&T store, they will help!

[craigfoot]

Yeah take it back if it is brand new. The store should be able to help you. I cant see how it would be a hardware problem though, but they should replace it if they see the problem and it is new.

[DavesIP4]

Thanks, I did go into an Apple store and they reveiwed, found someone that had seen this before and advised to review my exchange email settings. Found that it was not a phone issue, but rather an "Auto Sync" or "Auto Update" setting that was not configured correct in my exchange user account.

All is working now!!