Attn Otterbox Defender owners -

[allykatt]

With anything you get from amazon or eBay, etc... It's a bit of give and take. Sometimes they are great products, sometimes not. I would ask for a refund and get one new from otterbox(dot)com. That way you know it comes straight from the manufacturer brand new.
I'd also write a review to the person(s) you got it from letting other people know that from your experience they either lie about their products or don't check the condition of said product before passing it off as new. But I'd only do that if they disagree to the FULL refund, including s&h and any taxes.
I'm not sure if otterbox will offer a refund since you didn't get it from there. But I'd check anyway.

Good luck.

Btw, I'd stick to the otterbox. I have the defender series for the iPhone 4, which they work the same I'm sure. I'm a very clumsy person. I've dropped my phone from 4 1/2 ft. Otterbox got a little dirty (which came clean).
My daughter also has the defender series for her iPod touch. She's had it since she was 3 1/2 yrs old. She just turned 4 this month. My other daughter (2yrs old) also plays with it. The iPod is still in the same cond it was in when we first got it. The front gets dirty sometimes. What I'm saying is, anything that can survive a 2 yr old and a 3 yr old is wonderful.
I wouldn't recommend anything other than otterbox.

No I don't work for otterbox or anything of the sort lol!!!

[Sponsors]

[HiddenPuppy]

Send the pics to Otterbox customer service. They'll send you a replacement. My case definitely doesn't have the issues yours does.

Thanks for the advice, did as you said and otterbox was great, sent out a brand new 4s defender case. Sad thing is that it is not much better than the other one. One thing I noticed for both cases is that all around the plastic part there is a little "rail" "ridge" that lets the silicon hold on. At the top corners there is not this "rail" "ridge" so there is really nothing for it to hold to and it moves and stretches.Very happy with otterbox customer service, not to happy with the case...***Moderator Edit: No Advertising of Personal Items for Sale***..Have a good day,HiddenPuppy

[zstairlessone]

It's too bad - I got mine from the ATT store, but they had them at Best Buy in town also. You can open the box to make sure they are in good shape, mine fits great (4S) and really protects the phone

[BaronVonBeans]

It's not so bad, really. I contacted their customer service, and they sent me out a new case no problem. The new case is almost perfect, but the door over the silence switch doesn't close all the way :-(

Friend of mine ordered the black and white case for his 4, and it's perfect. Everything is flush with everything, and it just looks awesome. I'm going to try another color case in the future...on my original damaged case, the silicon is tearing, and I don't have high hopes for my other, new, but imperfect case.

Otterbox customer service is the best though, very willing to help and quick to respond. Definitely made me a customer for life. Thanks to them, and everyone here that responded!

[zstairlessone]

A friend just got the black Defender - it fits well too, no quality issues either

[celly]

I like the Defender. I actually have three of them. I do find them a bit unrefined though. What you see is probably annoying more than anything. Kind of bugged me.

Don't get me started on how they creak when you squeeze them. Again, not a big deal, but I think Otter can do better.

If you want refined and protection, go Lifeproof. I'm using one now. The bar has been raised as far as I'm concerned.